Customer Service Apprentice

Urgent vacancy. Customer Service Apprentice required for Specs Direct in Washwood Heath (B8). Excellent opportunity to earn, learn and gain a nationally recognised qualification in Customer Service Level 2 for 15 months


Duties include:

  • Reception duties
  • Taking bookings
  • Dairy management
  • Meeting & Greeting customers
  • Dealing with queries
  • Taking messages
  • Maintaining records
  • Promoting our products to customers.

Desired skills

  • Excellent telephone manner
  • Good communication skills
  • Honest
  • Respectful

Personal qualities

  • Confident
  • Smart appearance
  • Initiative

Desired qualifications

  • Age 16-18: maths and English at GCSE or Functional Skills or equivalents (grades will be discussed at interview)
  • Age 19+: must have maths and English GCSE grade 9 to 3 (A to D) or Functional Skills Level 1-2 or equivalents
Things to consider

Please do not contact this employer; you must be eligible for the qualification first with the training provider, Gordon Franks Training, who will conduct the first interview (apply online or see the ‘contact details’ section). Once successful, your details will then be forwarded to the employer, for you to be considered for this vacancy.

Please research the employer and Gordon Franks Training.

  • Shakera Rahman
  • 0121 333 3001
  • Shakera.Rahman@gordonfrankstraining.co.uk
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Position: Customer Service Apprentice

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Employment Type
Customer Service
Customer Service Level 2
Duration of employment
15 Months
Job Location
Working Hours
25 hours per week
Base Salary
£ £97.50
Reference Code


Date posted
January 7, 2020
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