Gordon Franks Training (GFT) Standard Terms & Conditions

General

These terms and conditions shall apply to all work carried out in the provision of services by GFT Ltd to the customer in accordance with the quote or sales order and agreed by a representative of the customer. No additions to, or modifications of, these terms and conditions shall have effect unless expressly agreed in writing by both parties and expressed to be amendments to these Terms and Conditions. GFT Ltd employees or agents are not authorised to make any representations whatsoever concerning the provision of services unless confirmed by GFT Ltd and alternative written and signed agreement is agreed. The customer acknowledges that it does not rely on, and waives any breach of, any such representations that are not so confirmed.

Payment

All non-framework agreement course bookings shall be paid for in advance by electronic transfer or credit / debit card. Payment can be made online for using our secure payment facility. Prices charged will be determined on each course / assessment requirement at time of booking. GFT from time to time offer special offers or discounts. Such discounts are normally advertised on GFT Limited Website. No amendments shall be made to existing bookings whilst such special offers or discounts fall outside the booking window for such offers.

Framework agreements will be Prices charged that will be agreed between GFT Limited and the customer and confirmed on the quote and on the customer sales order. GFT Limited may also agree payments to be made by bacs or cheque. Payment details will be provided on the quotation.

Payment Terms

Payment should be made in advance of the course for all non- account holders and where other payment terms have not been agreed. Professional Quality management services Limited standard payment terms is strictly 30 days from completion of the course or from cancellation as appropriate. Any variation to these terms shall be agreed in writing by both parties.

Confirmation of booking

Places on training courses are reserved immediately upon completion of confirmation of bookings Joining instructions and an official booking confirmation/sales order will be

forwarded prior to the course. Payments must be made prior to commencement of the course.

Framework agreement bookings provisional places for open courses will be secured at time of conformation of the booking. GFT Limited must receive written confirmation (email) of your agreement with a Purchase Order number.

Cancellation and transfers

Cancellations received on the day will incur the full fee. No refunds shall be made.

If cancellation is received within one working day (24 hours) prior to the event, 75% of the fee will be required or 25% refunded if full payment has been received.

If cancellation is received within two days working day (48 hours) prior to the event, 50% of the fee will be required or refunded if full payment has been received.

If cancellation is received in less than one week but more than 48 hours prior to the event, 25% of the fee will be required or 75% refunded if full payment has been received.

If cancellation is made more than 7 days prior to the event 0% of the fee will be required or 100% refunded if full payment has been received.